We would like to provide you basic information for your stay and rules for accommodation in our apartments.

INFORMATION OFFICE for CHECK-IN (valid for all apartments):
Address: Kajovska 63, 381 01 Cesky Krumlov (entrance from Hradebni street, green building and entrance Apartments Kájovská 63)
Guests are responsible to do CHECK-IN in our office with valid travel document (ID/passport), in the office receive also all necessary information.
Office opening hours: per agreement and arrivals.
In case of our absence in the office during CHECK-IN hours (from 14.00 – 19:00 PM) we are available on the mobile phone for our guests.

CHECK-IN/CHECK-OUT
Check-in: 14:00 – 19:00 PM, otherwise per agreement.
Check-out: max. 11:00 AM, departure day.
If you need to extend your stay please contact us personally or on mobile phone. If you leave the apartment later than mentioned time you will be charged (full daily price per apartment).

In case you are coming outside the check-in hours, please, contact us on: + 420 775 574 510 or via e-mail: apartmanyckrumlov@email.cz in advance (we give keys and information to our guests personally during CHECK-IN time)
Announced later arrivals receive instructions for self-check-in.
Please be aware if you are coming later than 19.00 PM (meaning outside CHECK-IN hours) and you need our personal help for accommodation between 19.00-21.00 PM., it’s per charge 20 EUR.

DRIVING TO THE CITY CENTER
In the city centre of Cesky Krumlov there are city zones and driving to the center or parking on the streets is prohibited. Entrance is allowed only on the basis of permission for entry from the Municipal Office per fee. Breaking the rules is on own risk and responsibility.
For more information see the website Info-center Cesky Krumlov: http://www.ckrumlov.info/docs/cz/doprava_parking1.xml

PARKING
We provide private parking per additional charge (info in our office/telephone), parking address: Linecka 312, Cesky Krumlov 381 01, close to each apartment.
Our private parking places are visibly marked and parking is possile only on these places, guests who park on other parking places can face penalty for which we are not responsible.

Otherwise there are public parking places P1-P5. For more information about charges etc. check the website Info-center Cesky Krumlov: http://www.ckrumlov.info/docs/cz/doprava_parking1.xml

BREAKFAST
You are welcome in our family Café – EGON Café, st. Siroka 71, where you can order breakfast (not incl. in the price of accommodation).
If you visit EGON Café as our guests you have 20% discount on drinks and deserts (alcohol, food and breakfast are NOT included in discount)

LUGGAGE STORAGE
In case of early arrival/late departure you can store your luggage free of charge in our family café EGON CAFÉ, st. Siroka 71. during opening hours. Otherwise there is possibility to store luggage in Information center on the main square of Cesky Krumlov, for more information visit: http://www.ckrumlov.info/docs/cz/kpr1045.xml

PETS
Not allowed.

SHUTTLE SERVICE
We offer shuttle service to other European cities, call us for more information.

Please respect all rooms are NON-SMOKING, not observing the rules is under the penalty.

CANCELATION POLICY
If reservation is cancelled or modified up to 30 days before date of arrival, no fee will be charged, If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

IMPORTANT: Request for cancelation or changes in reservation has to be sent us in written form.
We have the right to cancel any reservation if guests cause damage, don’t respect accommodation rules, disturb other guests etc.

REQUIREMENTS
Guests are obliged to write valid telephone number and email address in order to communicate with us.

WEB ONLINE RESERVATION
Guests who make reservation online on our websites (when input valid email address) receive automatically basic information for stay and will be contacted in order to provide payment per accommodation.
We ask guests who need to make an invoice for company to announce this fact in advance and mention company (registration) number.

KEY LOST
If guests lost or don’t return key it’s per charge 1500,- Kč.

COMPLAINTS
If guest have a complain please inform our staff, complaints are better to solve during your stay.

PROPERTY DAMAGES
Owner has the right to charge guest per damaged or stolen property.

APARTMENT OCCUPATION
Apartment is only for guests who are in reservation. We have the right to charge any other person who is not registered and in this case we have also right to ask guests to leave the apartment and guests don’t have right to demand refund.

We wish you a pleasant stay in Cesky Krumlov